Select Excavation – Privacy Policy
Last Updated: April 2026
Select Excavation (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you opt in to receive SMS communications from us.
1. Information We Collect
We collect the following information when you opt in to receive SMS communications:
Phone number
Name (if provided)
Service-related details (appointments, billing, job information)
Opt-in may occur through:
Verbal consent (in person or by phone, using a standardized script)
Written or digital forms (including service agreements or website forms)
Customer registration processes
All opt-ins are documented and stored in our system for compliance purposes.
2. How We Use Your Information
With your consent, we use your information to send SMS messages related to:
Appointment reminders
Dispatch notifications
Billing and account updates
Job status updates
Post-service surveys
We do not send marketing or promotional messages unless you provide separate, explicit consent.
3. SMS Disclosure (Provided at Opt-In)
At the time of opt-in, customers are informed:
Message frequency: Up to 5 messages per month (varies by service activity)
Message and data rates may apply
Reply STOP to opt out at any time
Reply HELP for assistance
Example messages:
“Select Excavation: Your service is scheduled for tomorrow at 10 AM. Reply STOP to opt out.”
“Select Excavation: Your invoice is ready. View here: [link]. Reply STOP to unsubscribe.”
All messages clearly identify Select Excavation as the sender.
4. Information Sharing
We do not sell or share your personal information for marketing purposes.
We may share information only with trusted service providers necessary to operate our business, such as:
Customer relationship management (CRM) systems
Dispatch and scheduling software
SMS delivery platforms
These providers are contractually obligated to protect your information and use it only for service-related purposes.
5. Data Retention
We retain personal information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
After this period, data is securely deleted or anonymized.
6. Data Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
7. Your Rights and Choices
You may:
Opt out at any time by replying STOP
Request assistance by replying HELP
Contact us to update or delete your information (where applicable)
8. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.
9. Contact Information
For questions about this Privacy Policy, contact Select Excavation directly.
Select Excavation – SMS Terms & Conditions
Last Updated: April 2026
By opting in to receive SMS messages from Select Excavation, you agree to the following Terms & Conditions.
1. Consent to Receive Messages
You consent to receive SMS messages from Select Excavation at the phone number provided. Messages may be sent using an automated system.
Consent is not a condition of purchase.
2. Message Types
Messages may include:
Appointment reminders
Dispatch notifications
Billing alerts
Service updates
Customer surveys
Marketing messages are not sent unless separately authorized.
3. Message Frequency
Message frequency varies but typically does not exceed 5 messages per month, depending on service activity.
4. Costs
Message and data rates may apply based on your mobile carrier plan.
5. Opt-Out Instructions
You may opt out at any time by replying STOP.
After opting out:
You will receive a final confirmation message
No further messages will be sent unless you opt in again
6. Help Instructions
Reply HELP for assistance or additional information.
7. Eligibility
You must be the account holder or have permission from the account holder to receive messages.
8. Privacy
Your information will be handled in accordance with our Privacy Policy. We do not sell or share personal information for marketing purposes.
9. Limitation of Liability
Select Excavation is not responsible for:
Delayed or undelivered messages
Carrier or network issues
10. Changes to Terms
We may update these Terms at any time. Continued participation constitutes acceptance of those changes.